Legal & Policies

1. General Policy

Citius Holidays offers online and offline payment options for booking holiday packages, MICE events, and related travel services. By making a booking and/or completing a payment, the customer agrees to the terms outlined in this Billing & Payment Gateway Policy.

2. Accepted Payment Methods

Payments can be made using:

• Credit Cards (Visa, MasterCard, Rupay)
• Debit Cards (All major banks)
• Net Banking (Indian banks)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Wallets (as enabled by gateway)
• International Cards (where permitted)
• Bank Transfer (NEFT/RTGS/IMPS)

All online transactions are processed securely through our integrated payment gateway partner.

3. Booking Confirmation & Invoicing

• A booking is considered confirmed only after the payment is successfully received.
• Customers will receive: System-generated payment receipt, A booking confirmation email, A tax invoice within 48 hours (GST applicable)
• If payment fails or is incomplete, Citius Holidays is not obligated to hold or confirm any service.

4. Advance Payment Requirements

If the balance is not paid by the due date, Citius may release bookings without refund of the advance.

5. Payment Gateway Charges

• Citius Holidays does not charge extra for payments made via UPI or Net Banking.
• Some gateways may levy a small fee for Credit card /international cards or corporate cards—this will be displayed before checkout.
• All charges are governed by the gateway provider’s policy.

6. Refunds & Cancellations

• Refund timelines follow our Cancellation Policy and depend on suppliers (airlines, hotels, ground partners).
• Refunds will be processed: Back to the original payment method, Within 7–14 working days after supplier confirmation
• Payment gateway fees (if any) are non-refundable as per gateway rules.

7. Failed or Reversed Transactions

In case of: Payment failure, Double charge, Gateway timeout.

Please share proof of transaction (screenshot / reference number). Our team will coordinate with the payment gateway; resolution may take 3–5 working days.

8. Security & Data Protection

• All financial transactions are encrypted through PCI-DSS compliant payment gateways.
• Citius Holidays does not store card details on its servers.
• Customer personal data is handled as per our Privacy Policy.

9. Dispute Resolution

Any payment-related disputes must be emailed to: info@citiusholidays.com

• Please mention: Booking ID, Payment reference number, Issue screenshot

Our finance team will respond within 24–48 hours.

10. Contact for Billing Queries